Shipping, Delivery & Returns Policy
Speedy, Reliable Delivery Across Kenya
At BetterHealth Solutions, we understand that prompt access to your wellness products is critical. We operate a streamlined fulfillment hub based in central Nairobi with nationwide courier logistics coverage.
1. Delivery Options & Timelines
| Delivery Method | Coverage Area | Estimated Transit | Standard Cost |
|---|---|---|---|
| Nairobi Express Rider | Nairobi CBD, Westlands, Kilimani, Karen, Roysambu, Kasarani, Embakasi & environs | Same Day (2 – 4 hours for orders placed before 3:00 PM) | KES 200 (FREE for orders over KES 7,000) |
| Countrywide Courier (G4S / Wells Fargo / Fargo) | Mombasa, Kisumu, Nakuru, Eldoret, Thika, Nyeri, Meru, Machakos & all 47 counties | Next Day / 24 – 48 Hours | KES 450 (FREE for orders over KES 7,000) |
2. Real-Time Order Tracking
Every dispatched parcel is assigned a trackable reference. You can monitor the real-time status of your order anytime using our online Order Tracking Portal by entering your Order Number and phone number or email.
3. Inspection & Return Guarantee (7-Day Policy)
Your satisfaction and safety are paramount. We offer a 7-Day Quality Guarantee subject to the following fair conditions:
- Defective, Damaged or Incorrect Items: If an item arrives damaged, leaking, or differs from what you ordered, notify us within 48 hours of receipt. We will dispatch an immediate replacement at zero additional shipping cost.
- Unopened Seals: For hygiene, pharmaceutical, and health safety reasons, returned items must be unopened, in their original tamper-evident packaging, and with safety seals intact.
- Proof of Purchase: Please retain your original commercial Tax Invoice or Order Number for verification.
4. Refund Process
Once a returned item is received and inspected at our Nairobi hub, refunds are approved within 24 hours. Refunds are credited directly back to the original funding source (such as your Safaricom M-Pesa account).